REFUND AND EXCHANGE POLICY
Dear customer,
We are continuously improving our Customer Support based on the suggestions you provide us. Please find below the key guidelines of our Customer Service Policy:
Item condition:
If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us a picture of your product. Our Quality team will analyze the situation and may send you a replacement product. To be eligible for a new shipment of the product, your item must be unused and in the same condition as you received it, including the original packaging.
Cancellation policy:
If you wish to cancel or make changes to your order, please contact us within 24 hours of placing the order: suporte@puthukapets.com. We are unable to process cancellation requests after 24 hours, as the package will have already been shipped. We process orders quickly to ensure prompt delivery. However, once processed in our warehouse, we cannot make changes.
Refund policy:
If the product you received is damaged, different from what you requested, or has delivery issues, please let us know! Please send an email to your@email.here or contact us through the Fanpage or Instagram. We will review each case individually and inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain period.
DELAYED OR MISSING REFUNDS (if applicable):
If you have not yet received a refund, please check your bank account again and contact your credit card company. It may take some time for the refund to be officially posted. If you have followed these steps and have not received the refund, please contact us at suporte@puthukapets.com.
Customer support:
Our customer contact channel is:
- Email: suporte@puthukapets.com
- A customer service representative will respond to your inquiry within 48 hours.
PRIVACY STATEMENT
SECTION 1 - WHAT WE DO WITH YOUR INFORMATION?
When you purchase from our store, we collect the personal information you provide us during the buying and selling process, such as name, address, and email. When browsing our store, we also automatically receive your computer's IP address to gather information about your browser and operating system.
Email marketing (if applicable):
With your permission, we may send emails about our store, new products, and other updates.
SECTION 2 - CONSENT
By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, you consent to the collection and use of this information for that specific purpose only. If we ask for personal information for a secondary reason, we will either ask for your explicit consent or provide you with the opportunity to refuse.
How can I withdraw my consent?
If you change your mind after giving consent, you may withdraw your consent for us to contact you, collect, or use your information at any time by contacting us via email at suporte@puthukapets.com.
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 5 - THIRD-PARTY SERVICES
The third-party providers we use will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us. We recommend reviewing the privacy policies of these providers to understand how they handle your personal information.
When you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider is located.
When you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
Links:
By clicking on links in our store, you may be redirected away from our site. We are not responsible for the privacy practices of other websites.
SECTION 6 - SECURITY
We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration, or improper destruction.
Your credit card information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.
SECTION 8 - AGE OF CONSENT
By using this site, you declare that you are at least the age of majority in your state or province of residence or have given consent for your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. Material changes will be notified to ensure you are aware of the information collected, used, and disclosed.
If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you.
QUESTIONS AND CONTACT INFORMATION.
To access, correct, change, or delete personal information, register a complaint, or obtain more information, please contact our Director of Privacy Compliance at suporte@puthukapets.com.